Privacy policy

Urbandine privacy statement:

This privacy statement contains information about the processing of your personal data via the mobile application and web application of Urbandine BV ("Urbandine"). With the Urbandine app you can order and pay at partner restaurants. When using the Urbandine app and / or the digital menu of the restaurant, we will process certain personal data about you.

Urbandine is responsible for the processing of your personal data. We understand that you want to protect your personal information and privacy. We will always process your personal data in accordance with applicable laws and regulations, including the General Data Protection Regulation and the Telecommunications Act. This statement indicates how and for what purposes we collect your personal information and for what purposes this information will be used.

The contact details of Urbandine: Urbandine BV
Wilhelmina van Pruisenweg 104, 2595 AN Den Haag
Chamber of Commerce number: 74542834

Log in and register:

Before you can order and pay at restaurants and use our app, you must create an account or register via Facebook, or Google. If you wish to create an account, we will ask you for your name, e-mail address, telephone number and password. If you register via Facebook, you can indicate which information you provide to us. These are in any case the public data on Facebook, such as your name, your profile photo, your age category and your gender. We also ask you for your telephone number and e-mail address. Your telephone number will only be used if there is something wrong with your order.

The use of a guest account is also possible via the Urbandine application. With a guest account you can order and pay at our partner restaurants for up to EUR 15 per session, after which point you will be asked to login or register.

Your profiler:

If you have created an account, Urbandine will also save which restaurants you have visited through Urbandine to get a better picture of your interests and taste. It also measures how you use the app and which pages are viewed the longest to measure the effectiveness of our app.

Your location:

Before you can order and pay via our app, we ask you to share your location with us. It is also possible to allow the Urbandine app to automatically request your current location via the mobile network of your telephone or GPS when using the app. You can revoke your consent at any time by changing the location settings of your mobile device.

Receive offers:

You can choose to receive offers from nearby restaurants or other promotions via push notifications from your phone and / or via email. These offers can also be adjusted based on your interests and preferences, based on the restaurants you previously visited via Urbandine.

In addition, we will send you emails to confirm your , to keep you informed of any changes to your order, and to ensure that you are billed correctly.

We will not process your personal information for any other purpose than for the purposes indicated above. In addition, this information is not stored for longer than is necessary for this purpose, unless a legal provision obliges us to store or further processing.

We will request your prior consent to process your personal information unless we have a legitimate interest in doing so. If you have given your permission for the processing, you have the right to withdraw this permission at any time. Processing that was only based on your permission will then be suspended. However, the withdrawal of your consent does not affect the lawfulness of the processing based on this consent prior to the withdrawal of it or based on a legitimate interest.

If the processing is based on a legitimate interest of Urbandine BV or another party, then you have the right to object to this processing at any time because of your specific situation, unless these justified grounds outweigh your specific situation.

Cookies and similar technologies:

We also use cookies on the website Cookies are small information files that are stored by your browser or application on the hard drive of your equipment.

Analytical cookies: we use cookies from Google Analytics to measure the effectiveness and quality of our website. These cookies have no or only a minor impact on your privacy.

Tracking cookies: our website also uses different tracking cookies to, for example, show you targeted advertisements and gauge your interests. These cookies will only be placed if you have given your consent. This concerns the following cookies:

Hotjar cookies : this technology registers and analyzes the way in which a user uses the website.

Facebook Pixel : this technology measures, analyzes and optimizes the results of Facebook advertising campaigns, so that Facebook can show you interesting advertisements. We have no insight into this data. We use this pixel to show visitors to our website via Facebook advertisements.

LinkedIn Pixel : this technique measures, analyzes and optimizes the results of LinkedIn advertising campaigns, allowing LinkedIn to show you interesting advertisements. We have no insight into this data. We use this pixel to show visitors to our website via LinkedIn advertisements.

You can indicate via your browser settings that you want to automatically refuse or delete cookies. However, it is possible that our website cannot be used optimally.

Your rights:

Because we collect and use your personal information, you have the right to request us to view and correct or delete your personal information. You also have the right to limit or object to our processing of your personal data. You can also request us to transfer your personal data to you. With regard to the processing of your personal data by Urbandine BV, you therefore have the right to:

  • obtain a definitive answer about whether or not to process your personal data and, if that is the case, to gain access to this personal data and other information about it;
  • obtain rectification of incorrect personal data or supplement of incomplete personal data;
  • have your personal data removed, if the data is no longer necessary, you withdraw your consent and there is no other legal basis for the processing, you - rightly - have objected to the processing, and / or if your personal data has been processed unlawfully;
  • limit processing, if it is uncertain whether your personal data is correct, your personal data has been processed unlawfully, your personal data is no longer necessary for Urbandine BV but you need it for legal action, and / or if you have objected to the processing and this objection is still being assessed
  • obtain your personal data in a structured and electronic form and to transfer this - possibly directly - to another party.

You will receive a response to your request within a maximum of four weeks. If you do not agree with the content of this response, the rejection of your request or the processing of your data by Urbandine BV otherwise, you always have the right to submit a complaint to the Dutch Data Protection Authority.

Third parties:

We will in some cases share your personal information with other parties unless this is necessary for the execution of the agreement between you and Urbandine BV, if you have given your consent or if a legal regulation or a competent authority so requires.

Some data that we collect will be passed on to parties directly involved in the order that you have placed via the Urbandine app, such as the restaurant and payment services. In addition, we also share your personal information with certain marketing partners who analyze the effectiveness and quality of our app and software. This has no or only a minor impact on your privacy.

It is possible that some parties are based outside the European Union. Urbandine ensures that an adequacy decision has been issued by the European Commission for the country where these parties are located. If this is not the case, Urbandine will take appropriate and suitable guarantees. You can obtain a copy of these appropriate written guarantees at any time by sending an email to

Security of your data:

We will take appropriate measures to ensure that your personal information is processed in accordance with applicable laws and regulations, and is protected against, for example, unauthorized and unlawful processing, loss, destruction or damage.


We can change this privacy statement at any time. We will always process your personal data in line with the privacy statement at the time of collecting your data. We recommend that you always consult the most recent privacy statement. For questions about this privacy statement you can contact us via